1. If you are not subscribed, subscribe by clicking <Become a member>.  If you are subscribed, ensure you have logged in and navigate to Live Events.
2. Review the list of Live Events
3. For any Live Event, click on the respective <View> button
4. You’ll be brought to the information page of the respective Live Event.  If you wish to enroll, click on <RSVP>
5. This will enroll you in the Live Event and bring you to the Workshop player.  You’ll have the option to add the event to your calendar (recommended)

1. Log in and navigate to My Dashboard
2. Upcoming Live Events you have enrolled in are listed under “Upcoming Live Events”
3. Click on the respective event <Join> button to enter the Workshop player
4. In the Workshop player, navigate to the Live Event page and click <Start Event>; do take note of the Live Event date and start time

Yes, live Wellness Workshops are recorded for the purpose of on-demand playback. Text from the chat and Q&A features are not visible in the on-demand sessions.

We do our best to offer each Wellness Workshop at multiple dates and times. Please check the  Live Events page to find additional dates. Or, check our On Demand page to see if a recording of the session is available.

Your Wellness Workshops are on your dashboard. To view your dashboard, log in to your account and click Dashboard on the top bar. Upcoming workshops are displayed in chronological order. 

Zoom polls and Q&A features may not work on a VPN. 

If you are currently using a VPN, please: 

• exit the session;
• turn off your VPN;
• rejoin the session to enjoy full workshop functionality.

The Live Events directory is updated every week.  Check in weekly to register for the latest events.

Definitely. If you're joining on a tablet or mobile device, be sure to download and install the free Zoom application to ensure the best possible viewing experience.

Please try the following steps:

1. Restart the browser
2. Try a different browser (Google Chrome preferred)
3. Try an Incognito / Private Window
4. Restart the device
5. If you’re on VPN, disconnect from VPN

The On Demand directory is updated every week.  Check in weekly for the latest On Demand titles.

On the Purchase page, click “Have a coupon?” on the right side of the screen, then enter your coupon code in the applicable field. If you are using a mobile device, tablet, or a small computer window, click "View order summary" at the top of the screen to ensure the coupon link is visible.

Subscriptions are billed automatically to your credit card on a monthly or yearly basis (depending on your membership plan).

1. Go to the login page and select “Lost Your Password?” 
2. Enter your email address and select “Reset Password.”
3. Follow the instructions in the email. 

If you are already logged in to your account, you can change your password by going to your “My Account” page.

Please find the TELUS Health MyCare terms and conditions here. 

Please find the TELUS Health MyCare Wellness Privacy Commitment here.

 As of April 14, 2023 we will no longer be offering TELUS Health MyCare Wellness.

All active accounts as of March 14, 2023 will have access through April 14, 2023.  

As of March 14, 2023, all future subscription billing has been cancelled.

To update or remove your credit card:

1. Go to My Account > Billing & Plans
2. Under Your Credit Card, click <Edit>
3. You have the ability to update by entering your updated credit card information and using the <Update> button
4. You have the ability to remove your credit card information by using the <Delete> button.  Please note that your card details may not show on this edit screen.  

If you have an active subscription and remove your credit card, this will cancel your active subscription.  The subscription will remain active until the end of your current billing cycle and will not renew after that.